Covid-19 Health and Safety Guidelines:

With the government easing restrictions, COOX is resuming operations in selected areas (we will not operate in Government identified red zones or containment zones). To ensure everyone’s health and well-being, we have created strict guidelines and protocols for our customers and cooking-partners in order to minimize any potential risk of contagion during the service.

Guidelines for Customers:

All customers (including hosts, guests, family, friends) should wear masks and gloves, especially when the cooking-partner arrives and is performing the service
Prefer online payments to avoid any unnecessary contact with the cooking-partner
Prefer to purchase the groceries online and have them delivered to you instead of going out and buying yourself. Wash all groceries thoroughly before handing them over to the cooking partner
Switch off the AC to avoid re-circulation of air
If you or anyone of your guests feel ill, do not create a booking. If already booked, cancel the booking. Flexible cancellation policy has been introduced for you
Avoid close and direct contact with the cooking-partners. Keep distance of at least seven metres from all people to practice social distancing
If you feel the cooking-partner is not following the guidelines, call support helpline immediately to report
If you observe that chef is having any Covid symptoms such as dry cough and fever, call support helpline immediately to report
COOX company will not be responsible if the customer or his guests are tested positive or get symptoms of Coronavirus during or after the booking service

Guidelines for Cooks and Chefs (cooking partners):

If you feel sick, stay at home and keep away from others. If your symptoms get worse, call your doctor. Do not accept bookings in such cases. If already accepted, cancel the booking. Flexible cancellation policy has been introduced for you
Use gloves, masks and sanitizers. Carry with yourself to the customer’s home
Wash hands frequently for at least 30 seconds while handling raw and cooked foods. Good hygiene and sanitation are important to avoid cross contamination between different types of food
Use an alcohol-based hand sanitizer with at least 70% alcohol to disinfect your hands. Avoid touching your eyes, nose, and mouth with unwashed hands
Cook thoroughly. Viruses are very sensitive to heat, so cooking food to the proper temperature and proper handling of raw meat products is essential
Wash the food raw materials, fruits, vegetables, spices, bottles as thoroughly as possible
Clean the surfaces and objects, including glasses, plates, bowls, cutlery, utensils or any material / appliance / equipment used to perform the service thoroughly
Avoid close and direct contact with customers. Keep distance of at least seven metres from all people to practice social distancing
If you feel the customer is not following the guidelines or is having any symptoms of coronavirus such as dry cough or fever, call support helpline immediately to report
Download Aarogya Setu App on your phone and conduct daily self-assessments. You can accept bookings only if you are marked as SAFE (indicated in green colour) on the app. Show the customer your status on the app before starting the service
COOX company will not be responsible if the chef or cook is tested positive or get symptoms of Coronavirus during or after the booking service

Aarogya Setu App for Android: https://play.google.com/store/apps/details?id=nic.goi.aarogyasetu&hl=en_IN

Aarogya Setu App for iOS: https://apps.apple.com/in/app/aarogyasetu /id1505825357

General Guidelines:

If you exhibit COVID symptoms, cover your cough and sneeze. Use a tissue and throw it in the trash, then wash your hands. If you don't have a tissue within reach, cough or sneeze into your elbow. Practice social distancing, sanitization measures and personal hygiene etiquette at all times. Visit the W.H.O. website for more information (https://www.who.int/health-topics/coronavirus#tab=tab_1)